- Category: Services
No.Contact ICT Helpdesk : 04-979 8494 / 8109
CICT Helpdesk services as listed below:
- Provide support to users on matters related to ICT.
- Handling services Help Desk and provide first level support to staffs and students.
- Manage inventory records / assets and maintenance of all ICT equipment in reference to the management of Maintenance and Repair Unit.
- Monitor and ensure that all complaints made to the Help Desk is in accordance with the policies and procedures to problem solving.
- Monitor the status of maintenance such as ICT equipment providers, software bugs, etc.
- Provide feedback and check the status of consumer complaints.
- Plan and review the suitability of Held Desk system from time to time.
- Extending the problem to 2nd level support.