- Category: Uncategorised
CICT Helpdesk services as listed below:
- Provide support to users on matters related to ICT
- Handling services Help Desk and provide first level support to customers of the University.
- Manage inventory records / assets and maintenance of all ICT equipment in reference to the management of maintenance and repair
- Monitor and ensure that all complaints made to the Help Desk is in accordance with policies and procedures to problem solving
- Monitor the status of repairs such as ICT equipment providers, software bugs, etc.
- Provide maklumlbalas and check the status of consumer complaints
- Plan and review the suitability of Held Desk system from time to time.
- Extending the problem to 2nd level support.